FAQ

At Mimxshack, we specialize in exquisite handmade decorations that add a touch of elegance and uniqueness to your home. Our carefully curated collection includes stunning vases, intricate figurines, and captivating wall hangings. Each piece is skillfully crafted by talented artisans, ensuring that every item is one-of-a-kind and of the highest quality. Whether you're looking to enhance your living room, bedroom, or any other space, our handmade decorations promise to bring beauty and sophistication to your home. Explore our online store to discover the perfect artistic addition to your decor.

At Mimxshack, we strive to deliver your home goods as quickly as possible. For orders within the UK, shipping typically takes 2-4 working days. For orders placed outside the UK, please allow 3-7 working days for delivery. We are committed to ensuring your products arrive safely and in a timely manner, no matter where you are located.

Yes, at Mimxshack, we offer free delivery on orders placed from the USA and Ireland. For customers from other countries, we kindly request that you chat with us to discuss the specific delivery charges before you place your order. This ensures that we can provide you with the most accurate and fair shipping costs tailored to your location. If you have any further questions or need assistance, our customer service team is always ready to help.

At Mimxshack, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your product, you may request a refund within 14 days from the date of receipt. To initiate the refund process, please make sure all the bases for return have been clarified. This generally includes ensuring that the product is unused, in its original packaging, and accompanied by a valid proof of purchase. Once the return criteria are met, simply contact our customer service team through our website or email support@mimxshack.com. They will guide you through the necessary steps to process your refund efficiently.

At Mimxshack, we strive to ensure every product arrives in perfect condition, but we understand that sometimes items can be damaged in transit. If you receive a damaged or defective item, please take the following steps: 1. Take clear photographs of the damaged or defective item, including any packaging. 2. Contact our customer service team within 14 days of receiving your order by sending an email to support@mimxshack.com. In your email, include your order number, a description of the issue, and the photographs you’ve taken. 3. Our team will review your case, and kindly send a proof to us and we will address it accordingly. This may involve issuing a replacement, providing a refund, or offering a suitable resolution. We apologize for any inconvenience caused and appreciate your cooperation in helping us resolve the issue promptly. Our goal at Mimxshack is to ensure you have a seamless shopping experience and are fully satisfied with your purchase.

At Mimxshack, we aim to ensure your satisfaction with every purchase from our online home goods store. If you need to return an item based on personal preference, such as a change of mind or wrong color choice, please be aware that you will be responsible for covering the return shipping costs. However, if the return is required due to an error on our part, such as receiving a defective product or an incorrect item, Mimxshack will cover the return shipping costs. We recommend initiating the return process through our customer support portal, where detailed instructions on how to proceed will be provided. Our team is dedicated to making your shopping experience as seamless as possible, whether you are purchasing or returning items.

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.